Assistant General Manager

Are you a hospitality leader ready to take the next step in your career? Westgate Lakes Resort & Spa is looking for an Assistant General Manager to help lead our team and ensure an exceptional experience for our owners and guests! In this dynamic role, you’ll work closely with the General Manager to oversee daily operations and drive financial success. You’ll also play a vital role in developing our talented operations team and fostering collaboration across key departments. If you thrive in a fast-paced environment and are passionate about delivering top-tier service, we want to hear from you!Additionally, the person must possess and adhere to the following core company values:IntegrityPassionWork EthicResponsibilitiesPerform appraisals of resort managers, coach and counsel, and develop all resort management staffProvide guidance and support to department leaders, fostering a strong leadership cultureAssist in hiring, training, and developing team members to maximize performancePromote a positive and collaborative work environment, encouraging teamwork and accountabilityEnsure exceptional service standards are met across all departmentsAddress and resolve guest and owner concerns in a timely, professional mannerImplement initiatives to enhance guest satisfaction and loyaltyAssist with budget management, cost control, and revenue growth initiativesAnalyze financial reports and implement strategies to improve overall profitabilityEnsure all financial and operational goals are met or exceededMaintain strong communication with resort leadership, department heads, and corporate teamsParticipate in leadership meetings, presenting insights and solutions to operational challengesWork closely with sales, marketing, and revenue teams to align resort strategies