Administrative Assistant

The Assistant Administrator for the Telesales Virtual Portfolio (TVP) team plays a vital role in supporting the coordination and success of off-property contact (OPC) and tour operations. This position ensures alignment between telesales efforts and call center bookings, driving efficient tour scheduling and maximizing team performance. The ideal candidate thrives in a fast-paced environment, manages detailed logistics with accuracy, and provides top-notch administrative support that enhances the experience for both clients and internal teams.Key ResponsibilitiesTour OperationsMaintain and update daily tour assignments in Excel and SAMS.Coordinate and verify tour information across systems, ensuring accuracy.Assign tours to sales reps and update PowerPoint rotation schedules.Track, update, and close out tour statuses throughout the day.Manage end-of-day reporting, gift card distribution, and BlackHawk tracker logs.OPC SupportDistribute OPC daily schedules, track breaks/lunches, and call activity.Monitor Five9 system and alert OPCs of inbound queue statuses.Assign new leads, track progress, and resolve data inconsistencies.Maintain lead and bonus tracking sheets, and manage inquiries from OPCs.Handle communication through TVP email inbox and voicemail system.