Benefits Representative

As a Benefits Representative at Westgate Resorts, you’ll be a friendly and knowledgeable resource for team members navigating their benefits. Reporting to the Benefits Manager, you’ll support day-to-day benefits administration, help resolve questions, process updates, and ensure information is accurately entered across our systems (ADP, PlanSource, TransAmerica, and Lawson).This role is a great fit for someone who enjoys customer service, problem-solving, learning HR systems, and contributing to a positive team member experience. You’ll gain hands-on exposure to benefits administration, HR operations, payroll coordination, and compliance, offering a strong foundation for growing your HR career within a leading hospitality company.What You’ll Do as a Benefits Representative: (Other duties may be assigned.)Respond to CSD tickets, emails, and phone inquiries to resolve team member benefit questionsProcess HRIS updates and make required benefit changes (rehire, transfer, pay/status changes) in ADP and PlanSourceAssist with benefit enrollment support, data entry, documentation review, and dependent verification.Conduct basic audits for premium discrepancies and submit corrections to PayrollHelp team members understand available benefits (401(k), health, life, supplemental plans, wellness programs, etc.)Investigate and resolve common issues such as coverage levels, ID card problems, and billing discrepanciesPrepare and distribute benefit letters, notifications, and reminders for eligibility, lifestyle events, and open enrollmentMaintain organized benefit records, including scanning documents into ImageQuestProcess monthly billing, track payments for team members on leave, and coordinate with Payroll and Cash ManagementUpload 401(k) files and assist with wellness communications and committee activitiesSupport open enrollment scheduling and benefit education materials with local HR