Are you a team player with an eye for detail and a passion for keeping things organized? Garden Works is looking for a Shipping Associate to join our dynamic team and help ensure our operations run smoothly. This role is ideal for someone who thrives in a fast-paced environment, takes pride in their work, and wants to grow with a company that values collaboration and dedication.
About the Role
As a Shipping Associate, you'll play a critical supporting role in our day-to-day operations. Your primary responsibilities will include:
Order Fulfillment: Pulling merchandise and preparing shipments with care and accuracy.
Data Entry: Managing shipment information in our system with precision.
Embroidery Machine Operation: Completing embroidery orders on time for shipment.
Customer Support: Answering overflow phone calls in a friendly and professional manner.
Clerical Tasks: Assisting with light filing and other office duties to support our customer service team.
Key Responsibilities & Expectations
Accuracy & Organization: Ensure shipments are accurate (< 2 mispacked shipments per month) and orders are neatly and correctly packed.
Timeliness: Complete embroidery orders on schedule and maintain a punctual work routine.
Team Support: Assist colleagues during slow periods by taking on additional office tasks.
Proactive Communication: Ask questions when unsure and notify the team when you’re out of tasks.
Customer-Centric Approach: Own mistakes, learn from them, and prioritize delivering excellent customer service.
Workplace Pride: Keep your workspace tidy and foster a positive work environment by bringing your best self (and some humor!) to work each day.
What We’re Looking For
Skills: Strong math and English skills, spreadsheet and CRM/ online order platform skills, attention to detail, and excellent organizational abilities.
Mindset: A growth-oriented attitude with a willingness to take initiative and improve processes.
Teamwork: A collaborative spirit, willingness to help others, and the ability to communicate effectively.
Accountability: A commitment to safety, accuracy, and following company policies.
Reliability: Punctuality and a dedication to being part of a productive and supportive team.
What We Value
At Garden Works, we strive to create a workplace where everyone can excel and enjoy their work. We’re looking for a hero who:
Steps Up: Takes on challenges, uses downtime effectively, and volunteers for additional responsibilities.
Takes Pride: Finds satisfaction in accurate, timely, and high-quality work.
Brings Positivity: Keeps the workplace enjoyable and fosters a culture of growth and mutual support.
Things to Avoid
To succeed in this role, it’s important to avoid:
Poor communication or failing to ask for help when needed.
Rushing through tasks and sacrificing accuracy or safety.
Not adhering to workplace rules and policies that ensure a smooth, safe, and customer-focused operation.
Be Part of Our Team
If you’re someone who enjoys staying busy, taking initiative, and contributing to a positive work environment, we’d love to hear from you. Join Garden Works and help us create a better experience for our customers and team members.
Apply now and grow with us!