JOB TITLE: Field Services TechnicianLocation: North Fort Myers, FLWork Hours: Monday - Thursday 7:00am - 5:30pmOur benefits include:
Company-wide annual incentive plan
Medical, vision and dental insurance
401(k) plan with a generous 6% company match
Company funded Pension Plan
On-site wellness/medical facility
Company paid Short & Long-Term Disability insurance
Health Savings Account with an employer contribution
Flexible Spending Accounts
Paid time off and paid holidays
Wellness program with financial rewards
Tuition reimbursement
Group life insurance
Critical Illness and Accident Insurance
LCEC provides reliable, cost-competitive electricity to more than 242,000 customers throughout a five-county service territory located in Southwest Florida. We employ approximately 425 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.
Position Summary: This position is responsible for handling all associated field activities in a timely and safe manner; this includes verification of the meter for TWACS reads, installing, connecting, disconnecting, and removing single-phase, three-phase, and self-contained network KWh meters. The position is responsible for the timely submission of properly completed documentation. This position works a variety of varied and extended shifts.Position Responsibilities
Perform disconnect at the meter for non-payment, field collections and properly completed daily documentation.
Perform field meter verifications, installing, connecting, disconnecting and removing single-phase, three-phase, and self-contained network KWh meters and maintaining related records. Perform meter review and voltage checks. Perform safety checks and report tampering, theft or the removal of LCEC equipment for non-payment and maintain billing integrity.
Maintain effective working relationships with employees and customers at all levels within LCEC. Ensure smooth operations, productive communications and effective understanding during all interpersonal contacts. Provide current and accurate information to all requesters courteously and in a timely manner.
Must live within 45 minute commute of assigned work station upon completion of training or 90 days, whichever comes first.
Report any vehicle issues immediately to the LCEC Fleet Management Department, and submit monthly mileage logs to the immediate supervisor at the end of each month. Perform visual inspection of work vehicle each day and comply with all vehicle guidelines.
Comply with the State of Florida Motor Vehicle Laws, any local, county, or federal ordinances and LCEC Accident Prevention guidelines.
Comply with all NEC Safety guidelines and LCEC’s Safety Policy.
Respond to customer (internal/external) inquires in a timely fashion, as well as comply with all of Customer Care Operations’ procedures.
Be able to work independently with little or no supervision.
Maintain a satisfactory attendance record in accordance with LCEC’s Attendance and Punctuality Policy.
Comply with LCEC’s Drug Free Workplace Policy.
Education
High School Diploma or equivalent. (Required)
Experience
1+ to 2 Years employment with a utility performing meter connects and disconnects. (Required)
Less Than 1 Year experience performing collections or working with delinquent accounts. (Preferred)
Licenses and Certifications
Driver License, Valid Florida Driver’s License must be in good standing. (Required)
Additional Licenses and Certifications
Completion of competency-based training for meter readers/collectors. (Required)
Physical Demands and Working Environment: The physical demands and working environment characteristics described here must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Standing Constantly,
Walking Constantly,Lifting Constantly up to 50 lbs,Carrying Constantly,Pushing Constantly,Pulling Constantly,Climbing Constantly,Balancing Constantly,Stooping Constantly,Kneeling Constantly,Crouching Constantly,Crawling Frequently,Reaching Constantly,Handling Constantly,Grasping Constantly,Feeling Constantly,Talking Frequently,Hearing Frequently,Repetitive Motions Constantly,Eye/Hand/Foot Coordination Constantly,
Working Environment: Occasionally Extreme cold, Frequently Extreme heat, Frequently Humidity, Occasionally Wet, Frequently Noise, Frequently Hazards, Occasionally Temperature Change, Occasionally Atmospheric Conditions, Frequently Vibration.
STORM DUTY REQUIREMENTS. Responding to storms will be considered a condition of employment: LCEC provides critical services to our community during an emergency. Employees are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our LCEC members. Employees are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's guidelines and procedures.
Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.Required SkillsRequired Experience