Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Emergency Service Collector working onsite at the Toll Booths in Naples, FL , you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!Looking for Full-Time flexible candidates who can work a minimum of two shifts (Examples are 1st Shifts Begin: 4 AM-7 AM, 2nd Shifts Begin: 12 PM-2 PM and 3rd Shifts Begin 8 PM - 10 PM).What You’ll DoDo you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals, and influence their career mobility.During a Typical Day, You’ll
Operate the toll collection equipment according to the procedure
Classify and collect proper toll amounts from motorists traveling through the toll lane
Make changes, issue receipts, and write insufficient fund slips
Complete operations report and balance cash deposits at the end of shift
May require traveling outside of the normal work area and will be compensated for mileage
Return phone calls for shift requirements within an hour of the initial call
What You Bring to the Role
High school diploma or equivalent
Current valid Florida driver’s license
Availability for a minimum of two shifts 6 days per week
Previous supervisor or managerial experience is strongly preferred
Promote a performance-driven culture and always work towards reaching for amazing
Customer-focused mindset
Cash handling experience on a computerized system
What You Can Expect
Guaranteed 32 hours pay per week regardless of hours worked, not to exceed 40 hours
Right to decline shifts after 40 hours of work per week without consequence. However, cannot decline more than (3) shifts during a 30-day period.
Ask us about our paid time off (PTO) and wellness and healthcare benefits
Base wage of $16 per hour and performance bonus opportunities, benefits you'd expect, and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.hellottecbenefits.com for more information.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.Job: Customer Care RepresentativeTitle: Emergency Service CollectorLocation: FL-NaplesRequisition ID: 03V5K