The Associate Director (AD) of Admission is a critical manager in the process of converting prospective student candidates to students. Reporting directly into the Director of Institutional Enrollment, the ADA leads a team of Administrative Candidate Care Coordinators and partners closely with the Admission Advisor team in the key processes of interview and application preparation and assembling all necessary data for transition to St. Kitts. A brand ambassador and Candidate Service expert, speed, efficiency, organization and process orientation are the key competencies needed for success in both managing the team and servicing the institution. In partnership with the Director of Enrollment, the ADA is responsible for the implementation of student recruitment strategies and shares in responsibility for converting high-quality inquiries from interview through application through day one on Island. As a manager, the ADA models customer service, trains and updates the team, and puts forward process improvement recommendations to the Director and Admissions leader to ensure we are always evaluating and improving our current methods of candidate care delivery.
ResponsibilitiesIn partnership with the Director of Enrollment, manages and staffs a team of high performing Admission Candidate Care Coordinators and implements all aspects of our performance management process—goal setting, coaching, 1-1’s, performance development and management and creates a pipeline of future talent for roles within the Admissions or Operations teams.Assists in the development, direction and coordination of team activities in working with studentsIn conjunction with the Director of Enrollment, ensures that objectives, plans, budgets, policies, practices and actions are consistent with the overall direction and strategy for the Admissions OfficeManages admissions processes by overseeing the Admissions Care Coordinators/Ambassadors in making sure files are processed timely, accurately, and within compliance guidelinesManages conversion processes by overseeing the Admission Care Coordinators/Ambassadors team, ensuring that timelines and expectations are met.Works with campus teams to align with Housing, Registrar, Student Finance, and Student Life to align all new student activities.Reaches out to prospective students, answering all questions and providing information about necessary document requirementsCommunicates effectively in all responses and coaches team to do the same with excellence.Provides summary to Admissions Committee for a decision; communicates decisions with students.Oversees scholarship communications (awarding of scholarships, maintains scholarship data and reporting)Utilizes discretion and experience to offer continuous improvement in our admissions operations processes.Model for TEACH values and is inspired by support our mission and students in their journeyCompletes other duties as assigned.Performs other duties as assignedComplies with all policies and standards