Job descriptionWe are a lifestyle brand! If you are looking to join an awesome team, have a positive working environment and live a healthy and active lifestyle, we offer an exciting and rare opportunity to join a striving brand and ever growing in this industry.We love and take pride in what we do and looking for the right partners to grow with us, please join us if you consider yourself a person of integrity, hard-working team player who is looking to constantly grow and learn.RESPONSIBILITIES: Our shift leader has an overall responsibility to lead a team of like-minded, remarkable individuals. Not only will you serve and educate the guests about our products, but also the health benefits associated with each nutrient-rich recipe in their mission to live a better, happy life. The shift leader will also be responsible for creating a positive environment for peers and guests’ alike daily.
Sets a positive example for the team and has clear communication with the entire team.
Provides an exceptional customer service experience to all customers
Discovers and responds to customer needs (including complaints).
Motivates and directs team members to exceed customer expectations with fast and friendly service in clean surroundings.
Ensures compliance with all food safety laws and sanitation regulations.
Assist GM with enforcing and maintaining all procedures and policies of Pura Vida at the store level.
Responsible for covering all shifts and supporting stations.
Able and willing to close the restaurant as needed, by following all closing procedures.
Responsible for organizing, scheduling and supervising shifts of team members.
Organizing shift schedules for team members
Monitoring attendance, tardiness and time off
Assigning duties to specific employees based on role and skills
Supervising employees and assisting with tasks as necessary
Conducting performance reviews and sharing feedback with both upper management and team members
Managing employees requests and transgressions
Training new and current team members on tasks
Handling customer issues and managing conflicts
Adhering to company policies and health, safety and employment standards
Other duties assigned
EXPERIENCE REQUIRED:
Minimum 1 year experience in customer service in a hospitality environment (i.e. restaurant, hotel, etc.)
High School Diploma or GED required, 2 years of college preferred
Minimum 2 year experience in management in a hospitality environment
Ability to organize and prioritize
Local/municipal requirements, such as Food Handler certification, acquired at applicant’s own expense
Experience with guest services management and demonstrates leadership abilities
Must be able to frequently lift and or move up to 50 pounds
Ability to read and write in English
BENEFITS:
Progressive compensation package
Paid training to prepare you for success
On-going career opportunities
Medical and Dental Insurance
Opportunities for growth in management positions
Job Type: Full-timePay: From $16.00- $17.00 per hourSupplemental pay types:
Tips
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Work Location: One locationBenefits:
Flexible schedule
Health insurance
Physical setting:
Casual dining restaurant
Coffee shop
Fast casual restaurant
Quick service & fast food restaurant
Work Location: One locationJob Type: Full-timeSalary: $16.00 - $17.00 per hourBenefits:
Employee discount
Flexible schedule
Health insurance
Paid training
Experience level:
1 year
Restaurant type:
Bakery
Café
Casual dining restaurant
Coffee shop
Fast casual restaurant
Quick service & fast food restaurant
Shift:
8 hour shift
Day shift
Evening shift
Morning shift
Night shift
Weekly day range:
Monday to Friday
Weekends as needed
Experience:
Hospitality: 2 years (Preferred)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)