This role is on-site and responsible for supporting the organization’s computer systems, hardware and software and helping end users with technical issues !
Duties and responsibilities:
Installs, configures, upgrades, and troubleshoots problems related to hardware, software, phones, and other equipment (e.g., printers) and systems.
Responds to IT requests submitted by employees with technical issues.
Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PC’s.
Diagnose, tracks, resolves, and documents problems and resolutions.
Serves as initial point-of-contact with vendors and remote location operators to solve problems.
Creates new email accounts, distribution lists, and troubleshoots general Outlook issues and requests (e.g., password resets, forwarding, shared mailboxes).
Assists with AD management of users and devices, and software licensing.
Onboards new employees, issues equipment, and assists with workstation set-ups. Provisions system access and sets permission for employees based on department and position.
Supports end user training related to spam filtering.
Offboards employees; retrieves equipment, removes licenses and access from IT systems and business applications upon separation.
Provides device support: troubleshooting, warranties, and occasional minor physical repair or upgrade work. Orders user equipment and maintains equipment inventory database to ensure accuracy.
Uses internal and external knowledge bases and resources to research issues independently, escalate issues outside the technician’s level of knowledge and experience (including most server and networking issues, as appropriate)
Advises, trains, and assists users on how best to utilize systems.
Coordinates with outside IT consultants regarding systems and issues needing resolution.
Creates company websites that can directly link to the system.
HOURS REQUIRED
MONDAY-FRIDAY : 9AM-5PM - ON CALL WEEKENDS
This position is for a local moving company, salary can be negotiated!
contact Shawn today at 561-409-7982