Job Summary:
We are seeking a detail-oriented and customer-focused Administrative & Customer Service Representative to join our team. This role involves providing exceptional customer support, handling administrative tasks, and ensuring smooth day-to-day operations. The ideal candidate is organized, proactive, and has excellent communication skills.
Key Responsibilities:
Handle inbound and outbound customer inquiries via phone, email, and chat.
Provide accurate information about company services, policies, and procedures.
Assist customers with scheduling, inquiries, and issue resolution in a professional manner.
Maintain and update customer records in the system.
Process paperwork, invoices, and other administrative documentation.
Support management with general office tasks, including filing, data entry, and correspondence.
Coordinate with internal teams to ensure smooth service delivery and customer satisfaction.
Follow up with customers regarding service feedback and resolve complaints effectively.
Assist with preparing reports and maintaining office supplies as needed.
Requirements:
Previous experience in customer service and/or administrative roles preferred.
Strong verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
Ability to multitask, prioritize, and work in a fast-paced environment.
Excellent problem-solving skills and attention to detail.
Professional and friendly demeanor with a customer-first attitude.
Preferred Qualifications:
Experience in the moving, logistics, or service industry is a plus.
Bilingual skills are an advantage but not required.
Schedule: Mon, Thurs, Friday, Saturday, Sunday
Mon-Fri 12:00pm-6:00pm
Sat 9:30am -5:30pm (Remote from home available upon supervisor approval for Saturdays only)
Sun- Remote on Call between 9:30am -5:30pm
If you are a motivated and organized professional who enjoys providing excellent customer service while managing administrative tasks, we encourage you to apply!
Contact our office at 954-530-5038 ext 700
Email your resume to: [email protected]