Job Overview
We are seeking a dedicated and detail-oriented Hotel Housekeeper Manager to join our hospitality team. The ideal candidate will play a crucial role in maintaining the cleanliness and overall appearance of our hotel, ensuring a welcoming environment for our guests. This position requires a strong commitment to quality service and an ability to work efficiently in a fast-paced setting.
Duties
1. Supervise Staff
o Manage housekeeping team, including hiring, training, scheduling, and evaluating staff performance. Supervisors, inspectors, housekeepers, and houseman.
2. Set Standards
o Establish and enforce cleanliness and safety standards.
3. Inventory Management
o Monitor and manage inventory of cleaning supplies, equipment, and linens, ensuring timely reordering.
4. Budget Management
o Prepare and maintain budgets for housekeeping operations, controlling costs effectively.
5. Personnel Compliance
o Counsel, discipline, and terminate employees.
6. Personnel Records
o Maintain department personnel records – attendance, production, inspection, discipline etc.
7. Prepare Daily Work Sheets
o Prepare room attendants daily work sheet, key sign in sheet, and room assignment sheet.
8. Key Distribution
o Distribute keys and maintain key log.
9. Inspect Rooms and Facilities
o Conduct daily inspections to ensure rooms and facilities meet cleanliness and maintenance standards according to client request.
10. Linen Inventory
o Do a complete linen inventory as needed/requested and maintain records. Forward to appropriate personnel.
11. Coordinate Cleaning Schedules
o Develop and implement cleaning schedules for daily, deep cleaning, and special projects.
12. Handle Complaints
o Address guest or client complaints regarding housekeeping services, resolving issues promptly.
13. Manage Equipment and supply inventory
o Oversee maintenance and repair of housekeeping equipment and complete supply inventory.
14. Schedule Meetings
o Conduct daily staff meetings, weekly supervisor meetings, monthly department meetings.
15. Ensure Compliance
o Maintain compliance with health, safety, and sanitation regulations.
16. Train Staff
o Provide training on proper cleaning techniques, equipment use, and safety protocols.
17. Uniform Enforcement
o Enforce uniform policies.
18. Injury Record
o Record and file reports on accidents or injury
19. Liaise with Other Departments
o Work closely with maintenance, front desk, and other teams to address needs and ensure a smooth operation.
20. Ensure Guest Satisfaction
o Focus on providing a positive guest experience through quality housekeeping services.
21. Monitor Productivity
o Track and evaluate team efficiency and effectiveness in completing tasks.
22. Update Procedures
o Regularly update procedures to improve efficiency and service quality.
Qualifications
Previous experience in housekeeping management or custodial services preferred, particularly within the hotel industry.
Strong attention to detail with a commitment to delivering high-quality service.
Knowledge of industrial cleaning techniques and floor care practices is advantageous.
Excellent time management skills with the ability to prioritize tasks effectively.
Strong communication skills and a friendly demeanor to interact positively with guests and team members.
Ability to work independently as well as part of a team in a fast-paced environment.
Bilingual, English and Spanish.
Join us in providing exceptional hospitality experiences by ensuring our hotel remains clean, comfortable, and inviting for all guests!
Job Type: Full-time
Pay: $42,000.00 per year
Shift:
Day shift
Experience:
Housekeeping management: 1 year (Preferred)
Language:
Spanish (Required)
Ability to Commute:
Dania, FL 33004 (Required)