Vacancy caducado!
Job Description
Technical Account Managers (TAM) are the main technical liaisons for CyberSource’s Premier Enterprise merchants. As a TAM within the CyberSource Customer Support team, you will be responsible for owning the technical aspects for our merchants’ implementations on the CyberSource side, and will assist in ensuring that integrations are functioning optimally. TAMs assist with a merchant’s initial launch of CyberSource products and services, and are also responsible for fostering the merchant relationship after the initial implementation. Should a merchant encounter any CyberSource related concerns, the TAM would address the issue, or help drive the incident to a resolution.
Essential Functions- Act as primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions a merchant that may arise. Manage merchant issues to resolution
- Manage new merchant implementations and provide consultative payment guidance. Educate merchants on how new CyberSource products and functionalities may contribute to their business models
- Monitor accounts to ensure optimal transaction performance
- Advocate product improvement requests with our cross-functional teams
- Lead product trainings and perform merchant business reviews as needed
- Build deep product knowledge in CyberSource products and services
- Partner with Sales to build relationships with technical and business contacts across merchant account portfolio
- Engage merchants in face to face meetings
POSITION CAN BE BASED IN ANY OF OUR LOCATIONS BELOW ONLY (No Relocation Assistance will be provided)
- Austin, TX
- Miami, FL
- Ashburn, VA
- Atlanta, GA
Qualifications
Basic Qualifications- 2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. -Masters, MBA, JD, MD, or PhD)
- 3 or more years of work experience or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- A track record of a strong customer focus
- Familiarity of technical concepts, APIs, programming languages, or markup languages. Card-not-present and risk mitigation methodology experiences are strongly preferred. The ability to expertly prioritize and handle concurrent merchant projects and issues
- Excellent written and verbal communication skills
- Experience in working with cross-functional/cross-department teams
- Experience in project management is preferred
- A self-starter with strong organization skills and resolution management
Additional Information
Work hours: 8 hours - Regular Office hoursTravel:Position might require occasional travel for training or team meetings -Physical Requirements:This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Vacancy caducado!