FT House Attendant

Job Purpose:Under the general guidance of the Director of Housekeeping, assist in ensuring smooth and efficient running of the guest floors in accordance with the standards required and responsible for the care and good appearance of all the guest rooms and associated areas.  Ensure that guests of the hotel receive a high quality and personalized service.Duties & Functions:            Ensure the cleanliness of the guest corridors at all times throughout the day, including the cleaning of glass, furniture, wall surfaces, windows (inside and out), high dusting, light fixtures, air ventilators, metals, sweeping and mopping floors and staircases, cleaning and shampooing carpets, cleaning walls, doors, frames, rails, changing of curtains, soft furnishings and projects as assigned by managementEnsure correct disposal of all rubbish from the floorsAssist and follow up with guest inquiries, requirements, and complaints promptly in an efficient, gracious mannerClean and service bedrooms, bathrooms and associated areas to the standard of cleanliness required by the hotel as neededMove and lift beds, cots, bed boards, furniture and fittings, etc., as required and instructed by the supervisorStripping rooms and restocking floor pantries as neededFollow key signing procedures and take responsibility for assigned keysHand in all lost property immediately and follow hotel lost and found procedureCoordinate and assist with stock as requiredUndertake any reasonable request and/or special projects as requested by management.Ensure that all equipment is maintained in a serviceable condition and report faults immediately.Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiriesHandle guest complaints promptly and with thorough follow up, referring to others when necessaryFollow key signing procedures and take responsibility for assigned keysHand in all lost property immediately and follow hotel lost and found procedureAll guest property is handled in an efficient and correct mannerReport any damage to bedding, curtains, blinds and soft furnishings to the Floor SupervisorComply with Health and Safety hazards and report these at onceAssist fellow employees to perform similar or related jobs as and when necessaryAny other reasonable duties as assigned by the supervisor or managerWe recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional serviceADDITIONAL RESPONSIBILITIESCommunicate effectively, both verbally and in writing, to provide clear direction to the venue teams.Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.To be aware of and ensure constant compliance with all necessary operational policies including:Health and SafetyFood HygieneMaintenanceEmergency ProceduresLiquor LicensingSUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.Attend mandatory meetings including divisional meetings, staff meetings, etc.Participate in community events and ensure corporate social responsibility goals of the company are met.Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.Keep work area clean and organized.Ensure confidential documents are kept in a secured area.When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.Complete other duties as assigned by the Department Head.Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.Ensure compliance with the company’s policies and procedures.OTHER DUTIESAssimilate into the company’s culture through understanding, supporting and participating in all the company’s elements. Demonstrate working knowledge of the service standards.Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITYThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.High School Diploma or equivalent requiredOne to two years in a public contact position, preferably in an upscale or lifestyle brand hotelPossess a gracious, friendly, and fun demeanorAbility to multitask, work in a fast-paced environment and have a high level attention to detailMaintain positive and productive working relationships with other employees and departmentsAbility to work independently and to partner with others to promote an environment of teamworkMust be able to stand or walk a minimum eight-hour shift.Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.Must have excellent communication skills and be able to read, write, speak and understand English.Must be able to work inside and outside at all times of the year as needed, based upon business volumes.SAFETY REQUIREMENTSPersonal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.GROOMING/UNIFORMSAll employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.OTHERAdditional language ability preferred.