Endpoint Engineering Manager

Position ResponsibilitiesLead, mentor, and develop a team of 6-10 Endpoint engineers.Establish performance goals, conduct regular evaluations, and provide ongoing feedbackCultivate an environment that emphasizes continuous improvement, exemplary customer service, and technical excellenceOversee the design, implementation, and maintenance of Endpoint infrastructureManage inventory for Endpoint hardware, software licenses, and support tools and perform regular auditsDevelop and enforce standardization policies for Endpoint hardware and software and ensure timely imaging and reimaging of workstations is performedAutopilot configuration and implementationManage Citrix Engineering Infrastructure.Knowledge of Citrix Cloud would be big Plus.Manage Office365 Infrastructure.Lead team for Windows 11 MigrationTanium AdministrationUnderstand and able to properly administrate Deploy, Comply and Provision.SCCM AdministrationCreating and managing endpoint boundary groups across one or more distribution pointsGeneral monitoring of site health via SSRS, log files and the SCCM consoleIn-Console upgrade and client agent upgradesManage and configure user and device collections creating query-base collectionsRoute and escalate technical issues to appropriate technical support areas. Collaborate with technicians on root cause analysis investigation and needed communicate with technicians on end-user support matters.Participate and provide support with IT and business projectsMaintain overseeing of all systems owned by Endpoint Support Engineering teamProvide system analysis for reported issues, including consulting with users. Act as the team escalation point of contact for technical issuesManage testing activates for workstations, laptops, VMs and other dependency systems across the enterprise for patching and vulnerabilitiesMonitor the Endpoint services engineering queue thru the service desk system to maintain 100% satisfaction and troubleshoot and address incidents and requests to meet SLAsOversee configuration site collection maintenance Windows Configuration power management rulesOversees deploying operating system Image (primary windows 10) via SCCM OSD. This includes:Configuration of WDS, configuration PXE, configuring VM build environment and integration with MDT and Tanium provision SystemBuild/capture/update windows 10 and 11 imagesCreating and managing distribution points accordantlyCreating a deployment task sequenceMust be capable of high-level troubleshootingImplement CIS Benchmark Security standards for Windows and Mac OSDevelop plan for Endpoint Hardware and Application Standardization.