Delivery Engineer - Channels

Wix Channels is seeking a talented Delivery Engineer to support its Business Development activities. The primary responsibility would be to act as a technical advisor and product expert. In this position you will be working mainly with the Customer Success team to onboard new partnerships for our Channels team and support them afterwards in the ongoing implementation. The ideal candidate must be able to articulate technology and product positioning to both business and technically oriented prospects and ensure customer satisfaction. We are looking for a self-motivated individual who is comfortable working in a fast-paced environment. You will:Be responsible for all customer technical needs including onboarding and post sales existing customersSupport the onboarding and ongoing customers, run product demos, technical workshops, build the solution architecture and  answering questions and defining user flowsWork closely with Customer Success to manage and coordinate all product and technical aspects following SalesOnboard customers after sales and be responsible for smooth handoff from Sales to Customer Success ManagerSupport Customer Success Managers on all ongoing account technical itemsExecute the roll out plan for new customers and work together with other team membersRun QA on joint flows of the integration, support troubleshooting of integration issues and help fix them.Work with the Channel’s developers - explain Wix API’s, support the architecture and integration flows and help the developers during the implementation phase. Develop expertise in Wix products and stay up to date with new features and improvements At this time we are seeking NY-based candidates or candidates who can commute to our office in New York City. Our employees work in a flexible hybrid model and are expected to be in the office 2 times per week.