Client Implementation Manager

What’s it all about?The Implementation Management Office (IMO) is responsible for managing the resourcing, governance, and quality control for the end-to-end lifecycle of client and network partner implementations (onboarding, offboarding, and remediation) across the Visa Direct Account and Wallet product and services.The Client Implementation Manager is a key technical & project management position that will be responsible for the integration of key clients to Visa Direct Account and Wallet products. The candidate filling this role should be experienced in technical and project management skills and possess experience implementing software and payment solutions from a technical perspective.This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions to support accelerated client onboarding.Responsibilities may include:Driving client onboarding once scope defined, through to commercial launch and ramp of customer volume, ensuring the client and the supporting Visa service teams are set up for successManaging the execution of the client implementation including capturing and reporting the status of all implementation tasks, ensuring accountability for delivery is understood by all contributorsSupporting handover of client to BAU teams, ensuring all appropriate governance and sign-off has been finalizedSupport continuous improvement of the implementation playbook through routine and bespoke analysis to identify improvement opportunitiesWhat we expect of you, day to day.Manage implementation objectives, deliverables, milestones, dependencies and success criteria in collaboration with the client and internal stakeholdersEnsure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by allEnsure all stakeholders are kept up to date on progress, potential risks and delays in time to revenue are minimized, etc.Anticipate issues and delays that may occur and put contingency plans in place as appropriateRespond to issues, challenges and concerns that arise during the implementation, challenging and pushing back as requiredManage the relationship with both internal and external stakeholders, escalating only in the most complex situationsWork with others to utilize multiple information sources to resolve complex problems, identifying potential solutions and recommendationsTranslate complex and technical processes into tangible and meaningful content for the relevant audience client side and internally to digest and enable effective decision making and action completion.This is a hybrid position. Expectation of 3 days in office a week will be required.