Description The Call Center Representative is responsible for providing exceptional customer service through inbound and outbound calls. This role involves handling inquiries, resolving issues, offering product information, and ensuring a positive experience for all customers.
Customer Support: Handle inbound and outbound customer calls promptly and professionally. Respond to inquiries regarding products, services, and general information.
Problem Solving: Address customer complaints, issues, or concerns, providing effective solutions and following up to ensure resolution.
Product Knowledge: Maintain an in-depth knowledge of the company’s products, services, and policies to provide accurate information to customers.
Order Processing: Assist customers with placing orders, tracking shipments, or processing returns and exchanges.
Documentation: Accurately record customer interactions and transactions in the system, ensuring that all details are up-to-date and logged correctly.
Escalation Management: Identify and escalate complex issues to the appropriate department or supervisor when necessary.
Customer Retention: Build rapport with customers, ensuring their needs are met and promoting a positive relationship with the company.
Performance Metrics: Meet or exceed individual performance goals related to call handling time, customer satisfaction, and resolution rates.
Team Collaboration: Work collaboratively with colleagues to achieve team goals and improve overall customer service processes.
Feedback Collection: Gather customer feedback to improve the company’s services and suggest improvements to supervisors.
Requirements
Education: High school diploma or equivalent (Associate's or Bachelor's degree preferred).
Experience: Previous experience in customer service, call center, or related roles is preferred.
Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities.
Ability to remain calm and professional under pressure.
Proficiency in using computer systems and customer service software (e.g., CRM tools, Microsoft Office Suite).
Strong attention to detail and accuracy in data entry.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .