Boutique Technical Advisor

An exciting opportunity to join the opening team of our upcoming AP House in Miami, FL. As an integral part of the AP House – Miami team, the Boutique Technical Advisor plays a crucial role in creating memorable experiences for all guests.The Boutique Technical Advisor contributes to the success of the boutique by providing best customer experience, by monitoring the service of AP watches, by supporting sales, by promoting our brand and products and by executing assigned work, within given time frames and in ways that meet objectives.RESPONSIBILITIES:Provide inspection service in order to identify problems with watches.Ensure the follow up of the intervention on AP watches by analyzing daily report synchronized between the boutiques and the CS centers.Complete simple interventions such as bracelet changes or adjustments, check of waterproofness and accuracy, battery change and time setting.Master and uses the different technical and IT applications related to all Aftersales operations (e.g. M3, Ultraquick, CRM). Manage the stock inventory related to repairs inclusive of procurementProvide reliable, accurate, and first class customer service.Successfully build the appropriate rapport with prospects and clients in contact with the boutique.Complete some sales transactions and advise customers on product information. Contribute to maintain store’s appearance.Participate actively in Customer Relationship Management data collection. Ensure the welcoming of the aftersales customers and all related tasks.Might participate to internal and external events of the boutique.