Vacancy caducado!
Description:
Client is seeking a process and customer-oriented Operations Program Manager to work on the Legal Learning team and partner closely with internal stakeholders and outside vendors to deploy a variety of learning solutions and complex curricula. The objective of this role is to act as an operational consultant to execute learning processes for Legal and compliance training to meet legal, regulatory, and audit requirements. This is a challenging role for someone who enjoys both strategic and tactical work, seeks to drive and optimize processes, and is passionate about scaling learning and development at an enterprise level.The ideal candidate will:• Serve as a course administration expert to our primarily Legal partners to help drive our course deployments• Create and manage a project plan used to evaluate and execute complex assignments• Utilize systems and tools (Smartsheet, Quip, Salesforce, Google G Suite, etc.) to create efficiencies in work.• Understand and apply comprehensive learning operations knowledge to execute effective course deployment strategies to global audiences.• Strong and effective in written, verbal, and presentation skills• Analyze and provide recommendations to address existing problems.• Develops creative solutions in preparation for unforeseen issues.• Apply analytical and critical thinking skills quickly and accurately in a high-pressure situation• Detail-oriented, data-driven, and customer-focused professional who can pivot priorities based on changing business needs• Support our internal Legal community by driving impact through collaborative working relationships• Be able to network with, and appropriately identify and involve key internal stakeholders to influence outcomes in cross-functional settings• Comfortable dealing with ambiguity and working within the context of a new team in the process of building out an operations program• Operate independently in fast moving, stressful situations while managing mission critical tasks• Anticipate needs before being asked, identify opportunities to improve processes and create efficiencies• Be able to handle multiple projects simultaneously, prioritizing workloads to meet competing deadlines• Provide clear and constant communication and escalate issues in a timely mannerResponsibilities• Maintain project plan and complete operational processes and deliverables to help ensure effective, trouble-free e-Learn and in-person course launches to our targeted audiences• Actively and effectively partner with Legal L&D Program Managers and Legal SMEs to support new and ongoing course deployments• Document and provide course deployment requirements (e.g. reoccurrence) which informs the correct course configurations and assignment of course curriculums• Draft and maintain course playbooks, key deployment changes, course requirements, and other standard operating procedure documents• Track and report course key metrics and performance measures to key stakeholder as required• Drive course impact by leveraging data to implement best practices that increase enrollment, discoverability, and consumption of our learning content• Develop and document effective course communication escalation strategies to help drive compliance course completions• Provide oversight for e-Learning course maintenance, ILT event management, class session forecasting, group / target audience assignments, and learner enrollments for all assigned programs• Prepare and facilitate course quarterly business review meetings with stakeholders• Provide course learner support for assigned courses by resolving issues or routing cases to appropriate team members to resolve• Work with People Operations, Engineering (Eng), People Insights, and Legal Data teams to root cause potential LMS, reporting, or learner support issues• Drive the execution of all learning related audit control testing and support any operational audit initiatives• Identify and communicate system and process issues to Legal L&D and make recommendations on programs to drive operational efficienciesMinimum Qualifications• Strong experience with Learning Management Systems, Google cloud applications, and Microsoft Office• Project management and process improvement experience• 4+ years of experience managing learning projects• e-Learning and Instructor-led course deployment and management experience• Analytical and data reporting experience• Experience working cross-functionally with various seniority levels and teamsPreferred Qualifications• 2+ Cornerstone LMS Administrator experience• Experience in Learning & Development, Legal Training Operations, or HR / Human Capital Consulting• Experience working with third party vendors• Experience working with or in support of global, inclusive, and diverse communities • Experience working with SalesForceSkills:CSOD, Learning projects, lms, program management, cornerstoneExperience Level:Entry LevelAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.Vacancy caducado!