Luxury Condominium Front Desk Supervisor
Job Location
Hallandale Beach, FL
Summary
Maintain efficient guest satisfaction oriented operations at the Front Desk in accordance with the Tower Standards. Train new personnel and supervise Front Desk shift activity. Ensure daily observation of service standards through Personal Service programs.
Essential Duties & Responsibilities
Includes the following. Other duties may be assigned.
Provide feedback on individual performances to management and discipline staff in consultation with Director of Operations.
Train Front Desk staff with emphasis on resident satisfaction.
Maintain inventory of supplies and operating equipment.
Communicate pertinent information to desk staff and between shifts.
Ensure proper check in procedures and adherence to the Tower Standards.
Be involved in the hiring and interview process when possible.
Qualifications Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School diploma with some College or Business school preferred. At least one year of desk experience is required. Fluency in the English language required, foreign language preferred. Problem solving ability. Effective supervisory skills.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to communicate verbally and in writing. Good interpersonal skills with guests and staff.
Mathematical Skills
Basic math skills required.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Other Skills and Abilities
Ability to handle stress. Ability to work early morning hours (7AM-PM).
Physical Demands
The physical problems described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prior experience in a luxury condominium building is a must.
Respond with a resume.