Job Description: Customer Service Retention Specialist
Location: Deerfield Beach, FL
Salary: $17.50+ per hour, based on experience
Employment Type: Full-Time | Monday-Friday 9am-6pm
About Us:
We provide top-notch health insurance solutions. We are seeking a dedicated Customer Service Retention Specialist to join our team.
Position Overview:
As a Customer Service Retention Specialist, you will ensure customer satisfaction and retention by addressing inquiries, resolving issues, and maintaining client relationships.
Key Responsibilities:
- Handle inbound calls
- Identify and address reasons for potential cancellations.
- Resolve customer issues efficiently.
- Build and maintain strong client relationships.
- Stay updated on our health insurance products and policies.
- Accurately document all interactions in our CRM system.
- Gather and report customer feedback.
BILINGUAL IS A PLUS
Join our team and help us deliver exceptional service to our clients! Click the Flyer above to fill out your information, and a recruiter will give you a call to schedule an interview!