We are receiving a large influx of requests for our services due to the current states of affair and in
response we are seeking a full-time candidates with soft sales experience to help manage this influx.
Representatives will work fully mobile from home. In this role, you’ll be a
part of a team that upholds a high bar for customer happiness and strives to best help customers
transform the way they protect their family.
you thrive on engaging with our customers, stopping at nothing to help them
succeed.
A problem solver: you creatively find solutions and discover workarounds using the resources
available.
A wordsmith: you communicate clearly, concisely, and with a friendly tone.
A helper: you are friendly and patient, crafting a positive experience for our customers with
each interaction.
An efficient worker: you juggle priorities without breaking a sweat, maintaining an excellent
level of organization.
A great teammate: you contribute ideas to elevate your greater team and help them succeed.
What you'll do:
Serve as the first point of contact for all support communications – primarily via email and live
chat – to answer questions, provide assistance, troubleshoot issues, and route product
feedback appropriately.
Handle open customer issues and raise when appropriate to ensure timely follow-up and
satisfactory resolution.
Help keep both internal and customer-facing support documentation up-to-date.
Build scalable customer-facing resources for common questions and issues.
Demonstrated perseverance when resolving customer requests
An aptitude for learning and sharing knowledge with others
Excellent written and verbal communication skills
Prior experience walking customers through technical solutions through chat and email a plus
AND… Your own talents!
Benefits:
Weekly pay and performance bonuses
Benefits package including Health, Life, and Retirement
Flexibility in your schedule
How to Apply:
If you’re ready to take control of your career and join our team of customer service professionals, visit https://forms.gle/cEzRKjzQXP2anUqE6 and fill out the application form today!