Collections Specialist
Position Overview:
As a Collections Specialist, you will play a crucial role in managing and resolving overdue accounts, ensuring timely collection of payments, and maintaining positive relationships with our clients. You will be responsible for implementing effective collection strategies and contributing to the overall financial health of the company.
Key Responsibilities:
- Contact customers with overdue accounts via phone, email, and written correspondence.
- Negotiate and arrange payment plans and settlements for outstanding balances.
- Monitor and manage accounts receivable aging reports.
- Document all collection activities and maintain accurate records.
- Collaborate with the accounting team to resolve discrepancies and process adjustments.
- Provide excellent customer service while maintaining professionalism and respect.
- Analyze account status.
- Prepare and submit weekly reports on collection activities and outcomes.
- Prepare AIA form and waivers for each project.
Qualifications:
- High school diploma or equivalent; associate’s or bachelor’s degree in finance, business, or related field preferred.
- Must be bilingual in English and Spanish (Required).
- Proven experience in collections or a similar financial role.
- Strong communication skills.
- Excellent organizational and time-management abilities.
- Proficiency in Microsoft Office Suite and experience with QuickBooks software.
- Ability to handle sensitive information with confidentiality and professionalism.
- Problem-solving skills and attention to detail.
FOR MORE INFORMATION PLEASE CALL 305-922-7630 Ariel Hernandez.