POSITION SUMMARY:
To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship: by ensuring quality, timeliness and effectiveness of stroke care delivery for HRMC;
by providing supervision/observation of a patient when he/she requires a Form 52: Baker Act Declaration, Suicide Precautions are indicated, or any time it is determined that a patient’s safety may be jeopardized without supervision/observation.
PRIMARY ACCOUNTABILITIES:
Associates support engagement through adherence to the (I-CARE) commitments.
Immediately reports clear, concise, pertinent information to the charge nurse/nurse assigned to patient that relates to the patient’s condition
Immediately alerts nursing staff of any impending safety issues
Remains alert during entire shift
Never leaves the patient unattended unless approved by the patient’s nurse (from memorable customer experience)
Utilizes clear and effective communication skills in professional interactions with all health care associates, patients and families
Reports to the charge nurse/nurse assigned to patient at the beginning of each shift for expectations regarding specific behavioral and restraining instructions
Reports a shift summary to the charge nurse/nurse assigned to patient at the completion of each shift
Immediately reports clear, concise, pertinent information to the charge nurse/nurse assigned to patient that related to the patient’s condition
Immediately alerts nursing staff of any impending safety issues
Remains alert during entire shift
Maintains a professional, neutral position in all conversations with the patient and/or family
Never leaves the patient unattended unless approved by the patient’s nurse
Respects patient’s privacy and does not use patient’s telephone or personal belongings
Contributes to the patient experience as evidenced by positive patient satisfaction scores and HCAHPs scores for department/medical center and/or written compliments by patients/others as well as consistent performance of addressing patient needs hourly (i.e.: positioning, proximity, personal needs [restroom], pain/comfort)
Completes bedside shift report with primary nurse and off going/oncoming Patient Observer
Assists with patient care, at the request of the professional nursing staff, within own limitations and competencies
QUALIFICATIONS REQUIRED:
High School diploma or equivalent
Must be able to speak/understand written and verbal instructions in the
English language
Must have a valid Driver's License and reliable transportation to travel amongst all four Health First Hospitals
Job: Patient Observer Organization: Holmes Regional Medical Center Title: Patient Observer - Sitters Location: Florida - Brevard County-Melbourne Requisition ID: 073152