POSITION SUMMARYTo be fully engaged in providing Uncompromised Safety, Superior Quality, Memorable Patient/Customer Experiences, and Financial Stewardship through 24/7 security video surveillance and dispatch services to ensure the safety and security of associates, patients, and visitors of Health First facilities.PRIMARY ACCOUNTABILITIES
Monitors security audio and video communication systems for Holmes Regional Medical Center, Palm Bay Hospital, Cape Canaveral Hospital and Viera Hospitals.
Monitors and operate Facial Recognition and Tag Recognition applications throughout the Health First IDN 24/7/365.
Operates and monitors RONIN intelligent threat detection platform, weapon detection equipment and applications 24/7/365 for all Health First hospitals.
Creates and maintains BOLO and trespass database for all Health First properties.
Operates Remote Door Access Control equipment and applications across the Health First IDN.
Receives and directs emergency and non-emergency calls for service using digital and/or analog voice communications equipment, computer, and radio dispatch system.
Maintains written/electronic logs as required.
Watches for irregular or unusual conditions that may create security concerns or safety hazards.
Operates various computer systems and programs including security, burglar, panic and fire alarm systems, as well as closed circuit television (CCTV) systems.
Monitors alarms, including Medical Gas, burglar, panic, and general fire alarms.
Provides security video surveillance services 24/7/365 consistent with Health First’s safety standards.
Analyzes critical event data to determine cause and trends; recommends corrective action.
Performs communications with excellent attention to detail for: Life Safety incidents, 911 emergency calls, power failures, medical emergencies, employee/customer inquiries, equipment and facility service requests, facility access, daily activity events, and more.
Responds to patient property inquiries and coordinates release of property and valuables.
Dispatches security personnel using digital and/or analog voice communications equipment, and/or a dispatch system to respond to incidents such as emergency services arrivals, rescue helicopter arrivals, duress alarms, jump assists, burglar alarms, escorts, and rapid response for disaster scenarios.
Coordinates emergency medical response between the patient, EMT/Corporate Officers, and Emergency Services.
Coordinates courier requests and dispatches STAT couriers.
Issues identification badges and provides access control for badge readers, as needed.
Maintains HIPAA regulations and guidelines with callers.
MINIMUM QUALIFICATIONSWork Experience:
At least one (1) year of verifiable work experience with direct or telephonic client interaction and monitoring (or equivalent) strongly preferred, e.g., dispatch, security operation center, emergency dispatch/telecommunicator/911 operator.
Experience in a healthcare setting preferred.
Public Safety Telecommunications Certification preferred.
Knowledge/Skills/Abilities:
Advanced proficiency with computer, including the skills to easily navigate between multiple monitors and applications seamlessly.
Superior verbal communication and listening skills including experience clarifying information in a friendly manner while maintaining composure in stressful situations.
Accurate typing of >35 WPM.
Expected completion of Crisis Prevention Training within first 90 days.
Ability to work with limited or no direct supervision for periods of time
Ability to actively listen and accurately spell and transcribe names and phone numbers.
Ability to maintain high degree of mental agility and critical thinking to anticipate needs, recall information and data, and ask the right questions to meet callers’ needs.
Ability to keep up-to-date with frequent changes, new programs, on-call schedules, etc.
Ability to work in a stressful environment that includes alarms, codes, disasters, angry callers, and duress calls.
Ability to maintain a positive attitude, mature demeanor, and professional conduct at all times.
Ability to respond, identify and evaluate critical issues quickly and effectively.
Ability to maintain confidentiality of patient and other restricted information on and off duty.
Must be willing to carry out tasks that may require entering the hospital morgue and the roof-top helipad.
Job: Corporate Services Organization: Health First Shared Svcs Inc Title: Operation Center Specialist/Security Dispatcher - Health First Safety Location: Florida - Brevard County-Melbourne Requisition ID: 071739