C.H. Robinson is seeking a Quality Assurance Analyst. In this role, you will have ownership of the quality assurance responsibilities and activities for all assigned operational lines of service (C.H. Robinson and 3rd party warehouse). The QA Analyst works closely with the QA Team Lead to ensure that processes are delivered at or better than agreed service levels for reliability (timeliness & accuracy). Apply today to grow your career at C.H. Robinson!Responsibilities:
Manage execution of assigned QA activities, including SOW, SLA, & SOP documentation, quality assurance and testing
Ensure to prioritizing and tracking defects and issues correctly and recommend corrective action where required
Recommend corrective action and preventive action on all process in agile approach
Adapt testing policies, procedures, and standards across all process
Adapt the testing strategy to the project’s expansion
Collaborate with a variety of internal and external users to acquire and exchange information on QA issues, processes, and best practices
Assess risks early in the process pipeline and deliver reports and recommendations on how to fix the situation to the process
Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date
Maintain confidentiality around sensitive documentation
Prepare ad-hoc reports on processes when required
Required Qualifications:
High School diploma or GED
Proficient in English
Minimum 3 years of QA experience within the freight forwarding/shared services/BPO industry
Strong modal product knowledge
Willingness to travel 5-10%
Preferred Qualifications:
Bachelor’s degree from an accredited college or university
Experience with Magaya
Certification on ISO 9001:2015
Certification on Six Sigma
Excellent negotiation, interpersonal, and conflict resolution skills
Technical, cautious, and methodical thinker
Attention to detail & quick learner
Excellent knowledge in MS Office (Especially in MS Excel)
Excellent logical & time management skills
Skilled in process analysis
Detail oriented, organized and operationally focused
Proven ability to multi-task and keep stake holders informed
Ability to create strong working relationships with all organizational teams
Values a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal Opportunity and Affirmative Action EmployerC.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.Affirmative Action Employer/EOE/M/F/Disabled/VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.Why Do You Belong at C.H. Robinson?C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .