At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.Responsibilities:
The End-User Support Associate is an entry level IS position that is responsible for providing direct service and support to the users for a wide variety of computing devices and peripherals within the BayCare system.
This position works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
The End-User Support Associate is required to participate in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution.
The End-User Support Associate also provides basic phone support and support of mobile devices.
Performs other duties as assigned.
Minimum Qualifications:
Required - High School or Equivalent
1 year of Computer related experience
Preferred:
Associates - Computer Science
Take advantage of our competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals and team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!Facility:BayCare Health System, IS Administration-AMBLocation: Largo, FLStatus: Full Time, Exempt: NoShift Hours: 8.0Weekend Work: OccasionalOn Call: YesHow often will this team member be working remotely? NeverEqual Opportunity Employer Veterans/DisabledPosition End - User Support AssociateLocation US:Florida:Largo:HomeCare Largo | Business and Administrative | Full TimeReq ID null