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Title: CUSTOMER SERVICE REP - DME
Location: FL-Largo-BayCare Home Care
Job Number: 203742The Customer Service Rep - DME is responsible for entering new referrals and updates all existing patient information including demographics, insurance and benefit information. Verifies insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans. Securing authorization for services provided by BayCare HomeCare from the payers. Answer telephones promptly and courteously. Responding to emails and voicemails promptly. Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill. Responsible for accurate ICD9 coding, HCPCs, and medical terminology. Assist patients by troubleshooting BCHC equipment over the telephone. Understand and basic use of right fax utility.Qualifications:Certifications and LicensuresNone RequiredEducationRequired High School or EquivalentExperienceRequired 1 year Customer ServicePreferred 3 years Customer ServiceSpecific SkillsRequired Computer skills appropriate to positionRequired Work with a teamRequired Administrative and clerical skillsRequired Work independentlyRequired Medical terminology use and understandingRequired Written and verbal communication skillsRequired Organizational skillsRequired Interpersonal skillsRequired Customer service skillsRequired Knowledge of regulatory standards appropriate to positionRequired Critical thinking skillsSchedule: Monday, Tuesday, Wednesday, Thursday, FridayShift: DaysShift Hours: 8:30 AM - 5:00 PMWeekend Work: NoneOn Call: NoEmployment Status: ACTIVE FULL TIMEEqual Opportunity Employer Veterans/Disabled
Vacancy caducado!