Claims Representative - CH09CNWe’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. At The Hartford, we respect our employees for their unique perspectives, ideas and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customer needs while improving our performance. Character and customer value are just as vital to our reputation as financial performance which leads to behaviors that put the customer at the center of everything we do.This position will be accountable for successfully investigating, reserving, assigning and settling first party property losses while delivering superior customer service. The ideal candidate will operate in the full file model and handle all claims virtually by selecting the proper estimating resource to adjudicate the claim, ensuring all claim handling meets quality and compliance standards.Manage Claim Files:
Handle assigned claims in a manner consistent with corporate claim policies and procedures, and statutory, regulatory and ethics requirements and business unit goals.
Properly assess the exposure of assigned claims; set appropriate and timely reserves.
Manage all aspects of assigned claims, which includes initial claim contact, reserve and execute accurate and timely payments, investigate coverage and recovery opportunities, manage file to timely resolution, and complete all data integrity components.
Utilize organization and communication skills to effectively resolve assignments, manage claim deadlines, and appropriately manage vendors.
Develop technical and jurisdictional expertise, including knowledge of independent adjusters, contractors, vendors, etc.
Provide Exceptional Customer Service:
Maintain dedication to meeting or exceeding expectations and requirements of internal and external customers.
Establish and maintain effective relationships with customers, gaining their trust and respect. Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations.
Treat all customers with respect and careful attention.
Clearly explain technical information that is helpful to customers.
Negotiate skillfully in challenging situations with internal and external groups.
Always demonstrate professionalism and establish credibility when interacting with customers; personally enhance The Hartford's reputation in the marketplace.
Utilize Business Acumen and Technical Expertise:
Demonstrate knowledge of all relevant terminology to ensure accurate management of the claim.
Utilize verbal and numerical critical thinking skills to gather information and data; make sound decisions based upon the mixture of analysis, wisdom, experience and judgment.
Ability to communicate orally and in writing in a clear, succinct manner.
Ability to utilize computer technology to efficiently perform job functions.
Foster Teamwork and Inclusion:
Support and help create a team environment where individual differences are valued.
Support and assist teammates during periods of operational need as well as when individuals are out of office.
Demonstrate courtesy, honesty, integrity, respect and competence when interacting with others.
Build appropriate rapport and constructive and effective relationships with people inside and outside the organization.
Represent The Hartford as a credible, trustworthy, flexible and dependable resource.
Consistently act with the highest level of integrity and adhere to general principles of business ethics.
What are we looking for?
College degree and/or 1+ year of related customer service, Military, or insurance experience
High level of performance in current or past roles
Experience writing structural damage estimates using computerized software applications such as Xactimate is a plus
Critical thinking and problem-solving skills inclusive of investigation, decision making and conflict resolution, with attention to detail.
Ability to negotiate for resolution.
Effective time-management skills and the ability to work independently.
Ability to create and maintain loyal customers through your actions.
Ability to demonstrate active listening skills and exhibit empathy during difficult situations.
Ability to communicate clearly and accurately – both verbally and in writing.
Ability to adapt to change and to learn and utilize multiple systems to manage claims
Computer literacy and strong keyboard skills.
What else can you tell me?
You will be required to complete a multi-week New Hire Training Course.
You must obtain and maintain a State Adjuster’s License to process Property & Casualty Insurance Claims in the states supported by your department. You will be required to successfully pass the Licensing exam(s) within 30 business days from the completion of the licensing training.
In the Catastrophe Claim Representative role, we are The Hartford’s primary response to catastrophe events in the Property line of business. As such, volume in this role can be high and/or volatile and may require extended hours/overtime and working weekends.
This position has a start date of August 26, 2024.
Training will likely include travel to the Chicago area (Naperville, IL) for an in-person learning lab from November 3, 2024 through November 9, 2024.
This role can have a hybrid or remote work arrangement. Candidates who live near one of our office locations (Naperville, IL, Hartford, CT, San Antonio, TX, Lake Mary, FL, and Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday, Wednesday & Thursday.) Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
CompensationThe listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $52,560 - $78,840Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us (https://www.thehartford.com/about-us) | Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) | Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) | Benefits (https://www.thehartford.com/careers/benefits) Human achievement is at the heart of what we do.We believe that with the right encouragement and support, people are capable of achieving amazing things.We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.About Us (https://www.thehartford.com/about-us) Culture & Employee Insights Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) Benefits Legal Notice (https://www.thehartford.com/legal-notice) Accessibility StatementProducer Compensation (https://www.thehartford.com/producer-compensation) EEO Privacy Policy (https://www.thehartford.com/online-privacy-policy) California Privacy PolicyYour California Privacy Choices (https://www.thehartford.com/data-privacy-opt-out-form) International Privacy PolicyCanadian Privacy Policy (https://www.thehartford.com/canadian-privacy-policy)