Office Administrative Assistant - Lake City

This is an exciting role for a company that is experiencing rapid growth. You will provide excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established office protocols; assisting patients/clients with forms.

JOB DUTIES:

· Performs day to day administrative functions and general office duties including but not limited to copying, faxing, filing, answering phones and data entry

· Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).

· Schedules patient flow to clinic based on predetermined appointment arrangements to allow the practice to serve an adequate number of patients as established by grant requirements.

· When scheduling appointments, carefully screen patients for new addresses, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.

· Must exercise utmost diplomacy and tact to provide excellent customer service for patients, practices confidentiality and privacy protocols in accordance with the practice policies and HIPAA requirements.

· Maintains patient waiting areas, office files and front desk areas in a manner that is organized and neat.

· Maintaining patient data records for evaluation and health insurance purposes.

· Informs patient of any existing balance noted in computer and request patient be prepared for any payment due at time of visit and verify method of payment for service and collects data and or payment as appropriate.

· Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to the office manager

· Performs other duties as needed and required.

Requirements

High school diploma or general education degree (GED) required, with 1-3 years of relevant experience in an office setting, preferably in an administrative or clerical role.

Experience with clinical procedures such as specimen collection and diagnostic testing.

Ability to record, monitor, and report a patient's condition to professional personnel as well as in related software such as Gehrimed.

Knowledge of healthcare practices, standards, and medical terminology.

Exceptional oral and written communication skills, including strong spelling, grammar, and punctuation, organizational skills, ability to prioritize, and comfortable working independently.

Strong attention to detail.

Proficient computer skills and ability to operate general office equipment.

Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills.