Front Desk Agent

As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.As a Front Desk Agent, you will:Greet, register, and assign rooms to guestsIssue room key and escort instructions to Bell StaffDate stamp, sort, and rack incoming mail and messageTransmit and receive telephone messagesAnswer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directionsKeep records of room availability and guests' accountsCompute bills, collect payments, and make changes for guestsCreate and confirm reservationsPost charges, such as room, food, liquor, or telephone, to the ledgerMake restaurant, transportation, or entertainment reservations and arrange toursNightly bucket checksAble to listen and find solutions to guests’ problem