IT Support Technician

Req ID: RQ173837Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret/SCIPublic Trust/Other Required: NoneJob Family: Hardware EngineeringSkills:Hardware Maintenance,Hardware Support,Information Technology (IT) Support,IT Hardware,Technical Software & Hardware AnalysisCertifications:CompTIA - Security+ CE - CompTIAExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:Computer (Software and Hardware) Support TechnicianUS Security Clearance requiredBased in Key West, FL (On Site role)Works under direction of Senior Advisor to report progress and challenges encountered during install/test/upgrade/build hardware solutions that can be used to build and maintain Senior Advisor's Project Schedule.Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone.Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and softwareDesigns, develops, implement, and analyze hardware for products.Develop test strategies to test hardware mechanismsDevelops the strategy and devices to facilitate performance and stress testing for hardware componentsTroubleshoots complex challenges related to the engineering of hardware productsCompiles input and test steps in Engineering Installation Plans (EIP) and Standard Operating Procedures (SOP) to validate and ready crucial documentation designed to back and support hardware solutionDraft specifications and documentation for hardware components and computer systemsLead process improvement for hardware engineering processesParticipate in special hardware engineering projectsCommunicate and report daily status on all tasks, for all engineers and associates, to the Senior AdvisorPerform other job-related duties as assignedMay coach and provide guidance to less-experienced professionalsMay serve as a team or task leadMINIMUM EDUCATION AND EXPERIENCE:BA/BS or equivalent combination of training, education and experience.5+ years of experience in an IT support related role.#SCITES#armajobs#gditWe are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.