Vacancy caducado!
- Experienced in desktop engineering and support and Proven ability to offer high level desktop support in an enterprise environment, Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients
- Good documentation, language, and communications Skills
- Problem-Solving and troubleshooting skills
- Incident management, change management and service request management using any ITSM Tools like Remedy or Service Now
- Relevant Certifications a plus with such as ITIL V3, Microsoft/CompTIA, and Scripting
- Install, configure and deploy Windows 10 desktop and laptop PCs.
- Install and troubleshoot software and PC peripherals such as printers, scanners, etc.
- Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows XP, 7, and 10 along with Mac OSX, Windows Server products and/or Apple Operating Systems,
- Experience supporting Microsoft Office 2016 and newer versions.
- Experience with Microsoft SCCM OSD process to image PCs.
- Microsoft Active Directory computer, user and group administration
- Good organizational skills, planning & record keeping and ability to use MS Excel and asset management systems.
- Analyze and resolve hardware, software and application problems for networked and stand-alone computer systems and networked resources
Vacancy caducado!