Transportation Manager

Role OverviewThe Manager of Transportation plays a critical role in ensuring safe, timely, and family-centered transportation services for all KIPP Jacksonville Public Schools. As the day-to-day operational lead, the Manager manages routing logistics, customer service, vendor communication, and compliance activities that directly impact thousands of student riders.This full-time, year-round role supports the strategic vision of the Director of Transportation by maintaining high-performance standards in execution, while ensuring that families, drivers, and school teams receive timely and accurate support. The Manager of Transportation supervises the daily work of bus drivers, supports driver onboarding and training, and maintains communication systems to ensure smooth daily operations. Key ResponsibilitiesRouting & Daily LogisticsDesign and maintain student bus routes using routing software, ensuring efficiency, safety, and compliance.Oversee stop assignments, timing adjustments, and mid-year routing changes based on student enrollment or address updates.Coordinate dispatch and tracking of the transportation fleet each day, resolving routing issues in real time.Monitor and manage daily on-time arrival data to ensure route performance meets defined KPIs.Family & School CommunicationCommunicate directly with families about route changes, delays, and safety expectations.Coordinate with school front office teams to ensure shared visibility on student riders, transportation assignments, and family-facing messages.Track and resolve family service complaints, and escalate trends or recurring issues to the Director of Transportation.Compliance & SafetyLead scheduling and documentation for transportation safety drills, including evacuation drills in partnership with the bus vendor.Ensure compliance with all transportation-related policies, contracts, and government regulations.Maintain transportation records to support audits and vendor contract requirements.Conduct and participate in internal safety audits and vendor safety meetings.Vendor & Fleet SupportCoordinate daily communication with the bus vendor to ensure consistent service and performance.Track bus cleanliness, maintenance scheduling, and report incidents or issues to the Director for resolution.Monitor execution of driver and monitor expectations, including timeliness, student management, and professionalism.People Support & Team CultureSupport the Director of Transportation in the hiring, onboarding, and training of drivers and monitors.Help set a strong culture of service, accountability, and joy among all transportation team members.Provide on-site coaching and feedback to drivers as needed, particularly during route launches or service interruptions. Key Success Metrics100% of bus routes staffed and launched on time each school day95% of family communications about route changes sent within 24 hours of update100% completion of required safety drills, documentation, and reports submitted on time<2% error rate in routing accuracy as measured by internal audits (wrong stop, timing, or student assignment)95%+ of front office teams rate transportation communication as “Effective” or higher in internal quarterly pulse surveys