Vacancy caducado!
- Contact center infrastructure delivery experience
- Experiencing with Server build, loan process, networking/contact center
- Sometimes he likes to hire Cisco engineers or Blackbox PMs
- Supports the infrastructure delivery needs of the Contact Center line of business in a TPM (Technical Project Manager) role.
- Works independently, with limited direction, and is evaluated through end results.
- Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives.
- Participates with IT management in the development of technology products, service standards and development efforts that impact the client/business area.
- Serves as a single point of contact and the escalation point between the client/business area and internal IT management for the resolution of unresolved problems, complaints and complex service requests.
- Required Skills5-7 Years in Fraud Technology environment. Ability to multi-task, as well as being flexible to assist team members as needed.
- Excellent communication skills (verbal & written) for all levels in the organization. Excellent organizational skills.
- Ability to lead complex projects and / or programs.
- Proficient in MS Project, Excel, Word and Outlook. PMP certified.
- Must be able to develop and manage project plans and budgets.
- Must be able to manage risks and issues in a complex technical environment.
- Must be able to communicate effectively with all levels in the organization.
- Must have a working knowledge of infrastructure systems and solutions utilized within the Bank.
- Must have experience successfully delivering infrastructure technology projects.Desired SkillsTPM experience. General knowledge of Contact Center business operations, applications, and strategy.
Vacancy caducado!