Vacancy caducado!
Job Description:
Position SummaryProvide Operational support for Financial Center Technology in order to resolve simple and complex Financial Center technology issues as assigned. Serves as a proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. Must be able to communicate professionally to financial center staff, and clearly communicate details related to technology issues. Use analytical skills to identify issues and trends; Troubleshooting wireless network issues at the device level and take swift action to communicate issues per the bank's incident management criteria. This position will assist in driving communication to business partners in multiple organizations. Good judgment is essential in directing individuals from a highly matrixed environment towards a common goal of root cause identification, service restoral, and resolution.Primary Skill- Critical Thinking
- iOS
- Desire to Learn
- 3-5 years' experience in a technical support, systems analyst, or financial center servicing background
- Strong written and verbal communication skills
- iOS, iPad, MDM, and Wireless network technology knowledge
- Remedy or comparable IT Service Management experience
- Strong reporting and documentation skills including experience in Microsoft Visio and Power Point
- Six Sigma Skills
Vacancy caducado!