Embark on a rewarding and challenging career as an Operations Manager I with our dynamic team. You'll have the opportunity to make a significant impact by improving our processes, supporting key initiatives, and expanding your skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.As an Operations Manager I you will work closely with the Correspondent Home Lending Operations providing leadership and guidance to the teams focused on closed loan review of new programs and/or products and higher complexity files.Job Responsibilities
Maintain constant focus on customer service and all process flows that lead to delivering best in class service
Assign work and sets workflow priorities, tracking unit's performance and monitoring daily business
Ensure policy communication is completed, and validate employee understanding of required policies
Identify risks and ensure appropriate controls are put in place
Work in collaboration with key business partners to develop and implement solutions and controls.
Work with other departments to develop new process and procedures as a result of loan level review findings
Handle exception items, resolves complex issues, coordinates and oversees departmental projects
Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals
Plan for the development of all employees to strengthen current and future capabilities and enable them to contribute fully. Value continuous learning by fostering a climate for the learning and development of self and others
Demonstrate the ability to act in a decisive, urgent and committed way to achieve results
Required Qualifications, Capabilities, and Skills
Minimum of 5 years' experience in Mortgage Lending - specifically Correspondent Lending or Post Closing
Proven ability to lead, coach, and mentor at all position levels; Ability to consistently maintain high performance level especially in stressful situations
Ability to follow complex methods and procedures in diverse routine and non-routine tasks
Excellent working knowledge of mortgage originations, specifically mortgage operations, closed loan review, title, and insuring/post-closing, Flood Review, and Co-Op and CEMA documents.
Consistently act in a way that is both trustworthy and trusting; Build and maintain trust with others
Solid knowledge of Federal and State regulatory policies and procedures. Excellent organizational skills including excellent written and verbal communication skills
Strong interpersonal skills; Ability to effectively interact with various styles and levels of management and be able to adjust your own communication style based on the audience. Identify ways to support inclusion and diversity. Execution of control initiatives
Preferred Qualifications, Capability, and Skills
Critical Thinking and Problem Solving
Project Management
Knowledge of Fannie Mae, Freddie Mac and Government guidelines
Advanced skills in MS Office
Time management and prioritization skills
Knowledge of Encompass Loan Origination System
This is a hybrid (3 days in office/2 days remote) role based in Jacksonville FL. This role does not offer relocation assistance or immigration sponsorship.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans