Maximize customer satisfaction by creating and maintaining a responsive service organization for your assigned territory. Responsible for the operations and performance of the Field Service Technicians and Lead Technicians as well as customer retention. Primary Duties and Responsibilities:
Maintain control over WIP
Keep up on PM’s and maintain a completion rate of at least 95%
Maintain company guidelines for tech efficiency by:
Conduct PM audits (2 per month) to insure techs are meeting the requirements of a PM
Customer Visits – Visit each of our top ten service customers (including rental “ship to” accounts) at least once per quarter.
Rental – respond to requests of Rental Coordinator for repair, transport, and paperwork requests.
Be accessible and responsive to your technicians, customers, and all LP departments.
Oversee any tech apprentice under your supervision and make sure all traning criteria is met
Ensure all technicians are achieving their individual training objectives
Manage road service technicians
Recruit, develop and evaluate personnel
Customer retention and new service business
Administrative tasks
Requirements
Valid driver's license
Good communication, interpersonal, and motivational skills
Technical and repair knowledge required
Must be able to lift up to 50ibs
Highschool Diploma
Experience as a field service technician
Benefits
Competitive Health and Wellness Benefits
401(k) with Company Match
Company Cell Phone
Employee Appreciation Program
Voluntary Wellness Program
Paid Training