End User Support Lead

Description We are in search of a skilled Help End User Support Specialist in Jacksonville, Florida. The role is centered on providing technical support to customers utilizing our software products. Key functions include troubleshooting software issues, instructing customers on software utilization, and assisting with software installation and configuration. This role is an exciting opportunity to join our support team.Responsibilities: Provide technical support to customers facing issues with the software Troubleshoot software problems to identify and implement solutions Deliver training to end-users on how to use the software effectively Assist customers with the installation and configuration of the software Monitor and respond to customer inquiries related to software usage Maintain a detailed record of customer interactions and technical issues Collaborate with the technical team to improve the software based on customer feedback Update internal databases with information about technical issues and useful discussions with customers Share feature requests and effective workarounds with team members Inform customers about new features and functionalities.Requirements Must possess strong skills in Technical Support Proven ability to Troubleshoot technical issues effectively Knowledge and experience in Software Configuration is essential Experience in End User Training is required Must be able to handle and prioritize multiple tasks simultaneously in a fast-paced environment Excellent communication and interpersonal skills are necessary Strong problem-solving and analytical skills are required Must have a customer-service oriented mindset Knowledge of help desk software and remote control solutions is a plus Familiarity with ITIL processes and best practices is desirable Ability to work effectively in a team and independently when needed Bachelor's degree in Computer Science or related field, or equivalent work experienceTechnology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .