d365 field service functional consultant.
jacksonville , florida (remote)
posted today
job detailssummary
$100,000 - $110,000 per year
permanent
bachelor degree
category computer and mathematical occupations
reference1050022
job detailsjob summary:The position is for both a D365 Field Service Functional Consultant/Business Analyst to support the solution verification, implementation, UAT and deployment of a new platform and associated integrations and applications.The D365 Field Service Functional Consultant/Business Analyst's role is to elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will also proven communication, analytical, and problem-solving skills to help the business make good technology decisions.The purpose of this role is to utilize best practices and methodologies to design, configure, implement, and maintain Microsoft Dynamics 365 Customer Engagement (CE) and Field Service. The consultant may also assist with the configuration of D365 Business Central. Duties may include business requirements gathering, design/configuration, testing, quality assurance, training, and support.QUALIFICATIONS & EXPERIENCE:Minimum Qualifications
Bachelor's degree in Business, Computer Science (preferred) or related field or equivalent experience
3+ years of Microsoft Dynamics 365 Sales, Marketing, Customer Service, or Field Service (Microsoft CRM or CE) experience with a base understanding of the entity and Object Model with a consulting background
Must have a solid understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development
Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
Exceptional analytical and statistical skills with the ability to them to systems issues and products as required
Understanding of application development and software development life cycle concepts
Experience writing queries (SQL or other)
Experience with Azure DevOps
Experience with Microsoft Power BI and/or Power Platform
Experience with Microsoft Dynamics 365 ERP solutions
CORE COMPETENCIES
Customer service & communication
Accountability & execution
Teamwork
Reliability
Functional & technical expertise
location: Jacksonville, Floridajob type: Permanentsalary: $100,000 - 110,000 per yearwork hours: 8am to 5pmeducation: Bachelorsresponsibilities:Strategy & Planning
Collaborate with project sponsors to determine project scope and vision
Clearly identify project stakeholders and establish user classes, as well as their characteristics
Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
Work with stakeholders and project team to prioritize collected requirements
Application Support
Work with the relevant stakeholders and take ownership of the incidents
Working directly with end users in a support capacity
Become a Product Specialist, learning the functionality 'inside and out'
Problem solving and Analytical skills
Provide feedback to the product team for improvements
Excellent verbal and written communication skills for all levels of the business (including technical and business audiences)
Provides escalation support for help desk as needed
Application Deployment & Customization
Work with team members and independently to configure Microsoft Dynamics 365 (CE/Field Service) and key third-party products. This work would include building custom CRM entities, configuration of various CRM components (business processes, workflow), security configuration, and report writing
Performs gap analysis from requirements gathered to solution proposed
Completes project documentation such as: Functional Requirements Document, User Stories, User Acceptance Test Scenarios, and End User Training Documentation/Quick Reference Guides
Documentation creating Process Flow Diagrams, Functional Design Documents, Business Requirement Documents, and gap analysis
Configuration of CRM system, including workflows and setup
Customizations and configurations for the Field Service (Dynamics 365) mobile app - both for online and offline scenarios
Clear understanding of integrations with other systems or previous experience with integrations
Utilizes Microsoft DevOps to track project tasks
Participates in all tasks relating to feature testing, solution testing, and user acceptance testing
Performs end user training in one on one, webinar, and classroom style settings
Works with management to keep projects on schedule and recommend needed action to meet deadlines
Obtain and maintain Microsoft Dynamics 365 certifications, as applicable
qualifications:
Experience level: Experienced
Minimum 3 years of experience
Education: Bachelors
skills:
Business Analysis (3 years of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.