JOB SUMMARY
The Claims Litigation Analyst – Senior plays a critical role in the support of litigation activity within the Claims Department. This role is responsible for performing complex data analysis, managing litigation discovery, processing legal invoices and claims-related payments, testing litigation systems enhancements, and collaborating with internal and external business partners. The position also involves mentoring junior staff, contributing to team projects, and participating in catastrophe response. This position is an on-site role; employees must live within a 50-mile radius of Citizens' Jacksonville, FL office. Visa sponsorship is not available for this position. ESSENTIAL FUNCTIONSModels ethical behavior and executes job responsibilities in accordance with Citizens' core values, ethics, and information protection policies.Research, compile, and analyze complex statistical Claims Litigation data on routine and ad hoc basis, as needed for senior and executive level management. Prepare reports (including charts, graphs and/or written summaries and presentations) of Claims Litigation data and statistical analysis, as needed for senior and executive level management.Conduct the review, testing, and training associated with the functionality and enhancements of Claims and Litigation Management Systems.Conduct research, and as the subject matter expert, lead the response to Litigation Discovery requests and execute with credibility.Research and process Claims indemnity and expense payments. Conduct reviews of complex claims and litigation files. Review and process Claims Litigation legal invoices for payment in compliance with Citizens’ guidelines for Legal Billing.Participate in issue identification and resolution, as well as risk identification and mitigation. Act as liaison with all business units to maintain strategic link to business needs. Participate in and support Claims Litigation department and team projects.Oversee, train, and mentor internal and external business partners and less experienced staff; may provide input in the performance management, goal setting, and review processes. Participates in catastrophe response, as needed. Performs other essential duties as assigned.