CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - SES - 73005687 Date: Mar 18, 2024 Location: JACKSONVILLE, FL, US, 32202 JACKSONVILLE, FL, US, 32209 JACKSONVILLE, FL, US, 32208 JACKSONVILLE, FL, US, 32218 JACKSONVILLE, FL, US, 32219 JACKSONVILLE, FL, US, 32211 JACKSONVILLE, FL, US, 32206 JACKSONVILLE, FL, US, 32225 JACKSONVILLE, FL, US, 32244 JACKSONVILLE, FL, US, 32231 JACKSONVILLE, FL, US, 32212 JACKSONVILLE, FL, US, 32221 JACKSONVILLE, FL, US, 32250 JACKSONVILLE, FL, US, 32204 JACKSONVILLE, FL, US, 32226 JACKSONVILLE, FL, US, 32205 JACKSONVILLE, FL, US, 32224 JACKSONVILLE, FL, US, 32210 JACKSONVILLE, FL, US, 32256 JACKSONVILLE, FL, US, 32207 JACKSONVILLE, FL, US, 32254 JACKSONVILLE, FL, US, 32246 JACKSONVILLE, FL, US, 33207 JACKSONVILLE, FL, US, 32216 JACKSONVILLE, FL, US, 32259 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 825389 Agency: Department of RevenueWorking Title: CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - SES - 73005687Pay Plan: SESPosition Number: 73005687 Salary: $47,583.36 - $57,330.96 /Annually Posting Closing Date: 03/25/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Florida Department of Revenue Child Support Program Child Support Customer Service Front Line Manager (Revenue Administrator II)- SES Jacksonville This is an Internal Agency Advertisement The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) . JOB SUMMARY: This Internal Promotional position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a call center environment and problem solving, this may be the position for you. Your duties would include:
Managing a team of 9 operational staff.
Functioning as administrator, coach, and advisor and providing training to team members.
Working with the Service Center Manager to develop, implement and monitor operational plans.
Determining resource needs and shifting available resources to ensure the highest level of productivity.
Analyzing existing and new business requirements to determine gaps and provide solutions.
Primary Key Competencies: Communication, Critical Thinking, Program Knowledge, Customer Service, Team Leader, Coaching & Mentoring, Subject Matter Expertise, Conflict Prevention and Resolution
MINIMUM REQUIREMENTS:
Currently employed with the Florida Department of Revenue.
One year of experience processing Child Support cases in a government and or private industry, or within the Child Support program.
One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
One year experience in assigning work and or leading teams.
One year of experience reviewing and applying policies and procedures.
One year of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public.
Experience in communicating through a variety of methods (i.e., report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.
PREFERENCES:
Two years’ experience working in a customer service environment where face to face interviews with customers are held.
SPECIAL NOTES:
All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position.
Standard workday of 8am – 5pm, Monday through Friday
May require you to work outside your regular work schedule
SALARY: $47,583.36 - $57,330.96.
BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION: Edward Luttrell, (904)395-6114, [email protected] .
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.Nearest Major Market:Jacksonville