Fully On-site Sales Support Associate!Job DescriptionThis candidate will be the assistant to the Account Manager. They will also be responsible for approximately 20 inbound calls and 25 outbound calls per day. The outbound calls will be placed to carriers, letting them know that their cargo is ready and scheduling pickup. The candidate will be utilizing Microsoft Excel, Outlook, and Word daily to communicate with team members and create invoices, so they must have basic to intermediate knowledge of these programs.Responsibilities
Support Account Managers in meeting the customer's needs.
Enter customer orders and quotes into the computer system.
Keep up with order status and track all open customer orders.
Keep open order reports current.
Process Return Authorizations and handle customer claims with our QA department.
Obtain Proof of Deliveries / Proofs of export for every order shipped.
Prepare all documents for export merchandise (commercial invoices, packing lists, certificate of origin, SEDs, SLIs, etc).
Coordinate with freight forwarders.
Work extensively in Microsoft Office 365 - Excel.
Assist in general clerical work such as correspondence and filing.
Send out order invoices to customers after an order has been shipped. Load invoices in web platforms and follow up registration for payment.
Distribute literature.
Set up new items in the system.
Other tasks as needed.
Essential Skills
Bilingual in both English and Spanish (written and conversational).
2-3 years of administrative experience.
Experience in customer service, freight forwarding, and/or export/import business.
Intermediate Excel skills, including work with formulas.
Strong communication skills.
Proficiency in Outlook, Excel, and Word.
Additional Skills & Qualifications
Experience in export, freight, and scheduling is a plus.
Team player with a professional approach to customers and logistical partners.
Any additional office application knowledge is a plus.
Work EnvironmentThe work environment for this position is an office setting with a front area of cubicles and a large warehouse in the back where products are stored. Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Hollywood,FL.Application DeadlineThis position is anticipated to close on Mar 31, 2025.About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.