Manager, OneStop Enrollment ServicesApply now (https://secure.dc4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=530897&lJobSourceTypeID=796&sLanguage=en-us) Job no: 530897 Work type: Staff Full-Time Location: Main Campus (Gainesville, FL) Categories: Academic Advising/Support, Executive/Director/Management Department: 03070000 - EM-ONESTOP ENROLLMENT SVCS Classification Title:Manager, OneStop Enrollment ServicesJob Description:As part of the Division of Enrollment Management, OneStop Enrollment Services streamlines UF’s enrollment processes through collaboration between key university offices, including the offices of the University Registrar, Admissions, Student Financial Aid and Scholarships, and Bursar. Serving a large student and applicant population, OneStop provides essential support across admissions, registration, financial aid, and more. This position offers the opportunity to contribute to student success through leadership, problem-solving, and excellent customer service.Responsibilities include:Management and Leadership
Supervise a team of OneStop advisors, providing guidance, direction, and support to ensure efficient operations and excellent customer service.
Evaluate and monitor daily caseload, identify and resolve complex issues, and collaborate with core office leadership when necessary.
Coordinate hiring, onboarding, training, and evaluation of OneStop advisors.
Ensure timely communication and training on enrollment services issues.
Engage the team in professional development opportunities and assist in developing training materials.
Maintain a supportive and positive workplace environment, ensuring that the Division of Enrollment Management values are integrated into the culture of the OneStop team and reflected in the services provided.
Service Delivery and Reporting
Provide frontline enrollment services in person, online, and by phone.
Generate, maintain, and submit statistical reports to enable strategic planning.
Monitor and provide feedback on customer satisfaction to unit leadership.
Outreach and Special Projects
Assist with presentations and workshops for prospective and current students and families.
Contribute to special projects and perform other duties as assigned.
This position is located at the University of Florida's main campus in Gainesville, FL and may be eligible for a flexible, hybrid work arrangement in accordance with the University of Florida and Division of Enrollment Management's policies.Expected Salary:$55,000 annuallyIn addition, we offer the following exceptional benefits:
Health, Dental, and Vision Insurance
State Retirement Plans
Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
Tuition Assistance (UF Employee Education Program)
Public Service Loan Forgiveness (PSLF) Eligible Employer
For more information on benefits, please visithttps://hr.ufl.edu/benefits.Minimum Requirements:Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.Preferred Qualifications:
Previous supervisory experience.
Demonstrated ability to establish work priorities and coordinate the timely completion of work assignments.
Strong organizational skills.
Advanced knowledge in cross-functional enrollment services.
Experience working with financial aid, registrar, admissions, billing or other student enrollment or academic support services
Knowledge of rules and regulations relating to student academic and enrollment processes, policies, procedures, and regulations.
Excellent customer service skills.
Demonstrated ability to establish and maintain professional relationships when working with sensitive and challenging information and situations.
Multicultural competencies - demonstrated ability to work with diverse populations.
Excellent verbal and written communication skills.
Ability to articulate and interpret information.
Ability to work independently, exercise good judgment, and work with minimal supervision.
Proficient using Microsoft Office Suite.
Working knowledge of PeopleSoft, Gator360 and other student records systems.
Special Instructions to Applicants:Applicants must upload the following documents to be considered for the position:
Cover Letter
Resume
List of References
Applications must be submitted by 11:55p.m. (ET) of the posting end date.Health Assessment Required:NoAdvertised: 28 Mar 2024 Eastern Daylight TimeApplications close: 10 Apr 2024 Eastern Daylight Time