We are seeking a Status Clerk/Dispatcher to work with our team located in our Cape Coral, FL office. We are a nationwide commercial facilities coordination service for maintenance at retail locations.
NOTE: POSITION MAY INCLUDE SATURDAY, SUNDAY AND EVENING HOURS
The ideal candidate will efficiently dispatch and schedule incoming service orders within the dead line and cost requirements. Candidate will follow up on update of dispatched orders.
Note: Our goal is to effectively resolve normal service calls within 24hrs and emergency service calls within 4hrs at a cost that reflects value to our Clients.
Duties and Responsibilities:
Live issues reported and work orders generated.
Call/Respond to vendors, locations and partners.
Electronically dispatch work orders to contractors, as necessary
Call vendor technicians and locations being serviced to confirm resolution final charges.
Qualification Requirements: The requirements listed below are representative of the knowledge, skill and ability to perform this job successfully.
1. Advanced typing and computer skills to include MS Word, Excel, Outlook, Access.
2. A self-motivated, proactive, organized professional who is able to multi-task, prioritize, and work well under pressure in a fast-paced environment
3. Ability to take lead and direction while following through with given tasks.
4. Strong oral, written and interpersonal communication skills
5. Ability to work professionally and diplomatically with individuals at all levels
6. Proven decision making skills with the ability to distinguish simple issues from priority issues.
7. A dedicated team spirit.
Education and Experience: Construction, Hardware and/or Dispatch experience helpful