Do you love the HEAT? How does working outside independently sound? Come join our team and help us make pool ownership enjoyable.
Summary of Description:
The Service Technician will be responsible for servicing and maintaining our customers’ swimming pools. Service Technicians are customer facing and are expected to approach each job professionally to maintain our high standard of customer care.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Perform the cleaning and water balance of swimming pools
Empty skimmer baskets and pump baskets
Scrub pool tiles, floors, and walls
Net pool surface to clear out leaves and other debris
Vacuum pool floors and stairs
Clean and backwash pool filters
Check all pool chemical levels and ensure proper pool chemistry at each pool
Add chlorine, acid, and other chemicals to correct the water balance
Visually inspect pool and advise any next steps to the client
Check pool equipment to ensure proper operation
Drive the company vehicle to customer’s location
Daily walk around and inspection of assigned company vehicle
Perform regular truck inspections and notify mechanic of any issue that arises in real-time
Maintain equipment, supplies, and chemical stock inventory levels in the vehicle
Complete paperwork and reporting service requirements to management
Communicate to internal team, and with customers through email and messaging applications
Perform other related duties as assigned
Education, Licensure and Experience Requirements:
High School Diploma/GED preferred
Technical knowledge and experience in the pool industry is preferred, but not required
Familiarity with the different manufacturers/brands of equipment is preferred
Able to pass a pre-employment background check, drug test, and motor vehicle report
Must have valid driver’s license, 3 years verifiable driving history and clean driving record
Certified Pool Operator (CPO) or other pool certification a plus
Competencies/Skills:
Ability to work independently and to plan, organize and schedule work
Self-motivating with the ability to work efficiently with little oversight
Possess a willingness to communicate and share knowledge and insight with customers in a tactful, respectful manner while presenting a professional image
Ability to quickly learn new software and mobile applications to communicate with team members
Maintain positive and cooperative working relationships with customers, supervisor, and team members
Dedicated to meeting deadlines
Possess strong customer service skills
Excellent verbal, and written communication skills, as well as effective organizational skills
Attention to detail and strong customer service skills
Dependability, punctuality, and trustworthiness
Ability to safely handle and use hand and power tools
Maintain a valid driver’s license
Drive vehicle safely and in accordance with traffic laws. Understand and carry out written directions
Physically, the position requires walking, standing, kneeling, bending over and sitting for long periods of time in an outdoor environment. Ability to lift/carry up to 50 lbs. throughout the day
Environmental Conditions and Physical Requirements:
The environmental conditions and the physical requirements described below are representative of those that must be met by an employee to successfully perform the duties & responsibilities of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.
Environmental Conditions:
General Office Environment: Noise level in office environment is generally quiet.
Outdoor Service Environment: Position will be exposed to various work conditions, at a variety of client settings. Indoor conditions may have dust, heat, cold, noise, etc. Outdoor conditions may include exposure to the outdoor elements, seasonal weather, damp and/or dusty locations, freezing conditions, and hot conditions. The noise level in the work environment is moderate.
Physical Requirements:
If performing office duties: Employee is required to sit, stand, hear, and use hands to operate all office equipment. Employee must view computer monitors for long periods of time. Vision requirements are close vision and the ability to adjust focus. Employee occasionally will be required to lift, generally no more than 25 pounds.
At client locations: While performing the duties of the position, the employee is regularly required to stand, walk, sit, climb, bend, kneel, reach with hands and arms, crouch, crawl, twist, push/pull, lift/carry on a regular basis up to 50 lbs. throughout the day, lift/carry occasionally lift up to 100lbs., hand, eye, and foot coordination. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The ability to swim as this position may work near swimming pools.
The job description reflects the general details necessary to describe the duties and responsibilities of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position.