RUNNER JOB DESCRIPTION
Runners are responsible for continual set-up and prompt delivery of food to guests when the order is completed by the kitchen. Also responsible for ensuring that the highest quality of food presentation is being maintained.
Essential Functions
Promptly deliver food to the correct guests according to table and position numbers
Available to work a variety of hours, days and shifts, including weekends
Safely and effectively transport food or beverages to a table of three in a single trip
Safely and effectively use and operate all necessary tools and equipment
Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
Ability to multi-task calmly and effectively in a busy, stressful environment
Work in a confined, crowded space of variable noise and temperature levels
Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Key Responsibilities and Duties
Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
Greet guests with a warm, sincere smile
Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
Read and check each order for any special instructions and/or restrictions before taking it out of the kitchen
Confirm that each order has the appropriate preparation, plateware, garnish, presentation, necessary serving utensils and is complete before taking it out of the kitchen
Communicate any food concerns to the Coordinator
Communicate and follow up on any guest request or concern
Follow all steps of service
Understand and follow the food allergy procedure and special orders/restrictions
Comply with all safety and sanitation guidelines and procedures
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Get along well with others and be a team player
Other duties will be assigned as needed