Job Summary: Oxbow Bar & Grill Supervisor will be responsible for exceptional service to all guests, developing and maintaining a strong team environment. Responsible to support the Oxbow Bar & Grill management team with the day-to-day operations of Oxbow Bar & Grill, including private events. Essential Functions
Responsible for daily functions of the Oxbow Bar & Grill and any other food and beverage special events as directed by the outlet General Manager or Director of F&B
Ensure that scheduled functions are complete and are set up accurately
Assist in maintaining a motivated, interactive positive team
Assist with on boarding and training staff
Maintain professionalism with team members, managers and guests.
Open and close shift in accordance with the manager’s checklist
Greet guests, initiate conversations with guests and solicit feedback from guests.
Handle daily scheduling of team members and adjust when necessary
Implement proper tools for running shifts: e.g. Schedules, floor plans, reservations, etc.
Solve team member issues such as call outs or any other daily issue that should arise with team members
Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
Stay on the floor the entire meal period
Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
Ensure daily side work has been completed prior to staff leaving
Ensure team is in proper uniform/approved attire
Attempt to limit problems and liability related to customers' drinking by following TIPS practices
Ensure team members are aware of all applicable laws regarding alcoholic beverages
Monitor and maintain tables
Rotate stations fairly
Demonstrate positive communication with team
Maintain fair and consistent coaching and counseling
Attend meetings as necessary
Communicate and maintain positive inter-departmental relations
Check identification of customers in order to verify age requirements for purchase of alcohol
Communicate with managers and next shift any issues
Other duties as assigned by Director of Food & Beverage or Luminary Hotel General Manager
Qualification Standards
Education & Experience
High School diploma or higher
Previous Hospitality Food & Beverage experience required
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Experience with Micros POS preferred
Experience with OpenTable restaurant management software or Yelp Reservations management software preferred
Physical Demands
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must always realize this fact and be aware that it may be necessary to move associates form their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.
We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.
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