Responsible for providing a high degree of courteous service to guests during their entertainment experience
Employee is required to create a winning experience for our guests. What is a “winningexperience”? It encompasses exemplary guest services, salesmanship and a true passion to serve our guests.·
Answer basic customer questions concerning gaming machines based on basic understanding of payout and machine operations.
· Clean assigned area by aligning seats close to machines, disposing of trash with goal of maximizing customer satisfaction with facility cleanliness
· Coordinate with management to detect and prevent attempts to cheat or damaged gaming equipment and to report floor irregularities to a member of management.
· Identify top prize transactions processes and completes paperwork promptly, with a high level of accuracy and service to the guest.
· Handle routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel.
· Perform other job related duties as assigned.
MINIMUM QUALIFICATIONS
Education:
High School, Diploma or GED
Knowledge, Skills, and Abilities:
· Must be able to read,understand, apply, and retain knowledge of departmental rules, regulations, and policies.
· Must possess the ability to handle/count cash utilizing currency and coin counters, and be able to work in a fast-paced environment while maintaining accuracy.
· Must be able to stand,sit, and walk for prolonged periods of time in order to properly perform the assigned job duties.