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Job Title: Office Receptionist
Location: [Medley, FL]
Employment Type: Full-Time
Industry: Glass Manufacturing
Job Summary:
We are seeking a motivated and organized Office Receptionist to join our team at our glass manufacturing facility. This front-line position plays a vital role in maintaining smooth daily operations by handling customer interactions, order processing, and a variety of administrative tasks. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced, multi-tasking environment.
Key Responsibilities:
Greet and assist walk-in customers in a friendly, professional manner.
Answer and route incoming phone calls and respond to voicemails.
Respond to customer inquiries via email and phone promptly and accurately.
Generate quotes for clients based on product specifications and pricing guidelines.
Communicate clearly with customers regarding pricing, lead times, and product details.
Input customer orders into the system with a high level of accuracy.
Track the status of ongoing orders and update customers as needed.
Prepare and send invoices for completed orders.
Ensure proper documentation and follow-through on all billing and payment processes.
Maintain organized records of customer interactions, quotes, and order data.
Support internal teams with clerical tasks, including filing, scanning, and data entry.
Keep the front desk and office area clean, organized, and presentable.
Liaise with the production team to ensure order accuracy and timely delivery.
Report any delays, issues, or discrepancies in orders to management.
Qualifications:
Strong communication skills – both written and verbal
Excellent organizational and multitasking abilities
Ability to remain professional, courteous, and calm under pressure